Refund Policy

At Dough Re Mi, we craft every loaf and pastry with meticulous care - striving for perfection in every note of flavor. While we stand firmly behind the quality of our bakery, we understand rare imperfections may occur. Should your experience fall short of our symphony of standards, here’s how we’ll harmonize it:

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Eligibility for Refunds or Replacements:

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You may request a refund or replacement within 2 days of delivery if:

• Damage en route (crushed packaging, broken loaves)
• Incorrect item received vs. ordered
• Unsealed packaging compromising freshness

To resolve, kindly contact us at hello@doremidxb.com with:

1. Your order number

2. Photos clearly showing the issue

3. A brief description
    

We’ll review within 24 hours and process refunds/replacements promptly. Refunds will reflect in your original payment method within 5-7 business days.

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Non-Refundable Scenarios

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To honor our craft and reduce waste, we cannot accept returns for:
• Opened packaging (unless quality-related)
• Change of mind or taste preference
• Orders beyond the 2-day window

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We encourage exploring our menu descriptions carefully—each creation is baked to order with intention.

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Questions or Concerns?

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*Reach our bakery team at hello@doremidxb.com or WhatsApp +971585836844. We’re here to ensure your Dough Re Mi experience sings with satisfaction.